Merchant Helpdesk Support Specialist

Join Giant Platinum, a leading fintech innovator, as a Merchant Helpdesk Support Specialist. In this dynamic role, you will be the go-to expert for merchants, providing exceptional technical support, training, and guidance to ensure seamless payment transactions. Based in Bali, you'll work with a diverse team of professionals, helping businesses in the region thrive with our cutting-edge payment solutions.

As a Merchant Helpdesk Support Specialist at Giant Platinum, you'll handle a wide range of inquiries from merchants across Bali, troubleshooting technical issues, and ensuring our payment platforms are running smoothly. You'll be the first point of contact for merchants, offering solutions that enhance their business operations and customer satisfaction.

This is an exciting opportunity to be part of a growing company that's revolutionizing the fintech landscape in Bali. With a competitive salary and a supportive work environment, you'll have the chance to grow both personally and professionally.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to merchants, addressing inquiries and resolving issues related to payment transactions.
• Assist merchants with onboarding and integration processes, ensuring seamless setup of our payment solutions.
• Conduct training sessions and workshops to educate merchants on using our payment platforms effectively.
• Monitor and analyze support tickets to identify trends and areas for improvement in our services.
• Collaborate with cross-functional teams to ensure the smooth operation of our payment systems.
• Document support processes and solutions for future reference and training purposes.
• Stay updated with the latest industry trends and technologies to enhance our support services.
• Contribute to the development of knowledge base articles and FAQs to support merchants independently.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in customer support, technical support, or a related role.
• Strong knowledge of payment processing systems and technologies.
• Excellent communication and interpersonal skills to interact effectively with merchants.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with CRM systems and helpdesk software such as Zendesk or Freshdesk.
• Proficient in English, both written and spoken, for effective communication with international clients.
• Certification in customer service or technical support is a plus.

🛠️ Keahlian

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